Why Micro Enterprise Solutions?
MES is deliberately small and engineer-led. Here’s what that means for you.
Engineers on the help desk:
Most MSPs staff their help desk with tier-1 technicians who escalate anything complex up the chain. Our support team is made up primarily of experienced engineers, so you get:
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Smarter triage: Your issue is prioritized and routed correctly from the first call.
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Fewer handoffs: Complex problems get solved in one conversation, not passed through several escalation tiers.
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Faster fixes: Most issues are resolved remotely, without waiting for an on-site visit or trading emails for days.
Real experience on every engagement:
Our engineers average more than 15 years of MSP experience. They design environments, troubleshoot complex problems and handle the issues that tend to stall less experienced providers. The team you meet before signing is the team that works on your account, with no switch to junior staff afterward.
Recommendations that fit you, not our margins:
We start by learning how your organization works and what it actually needs. We don’t push products to meet vendor quotas, and we won’t sell you services you don’t need. When we recommend something, it’s because we believe it’s the right fit for you.
Done right the first time:
We design, configure and maintain your systems properly from the start. That prevents the cascading problems, surprise downtime and emergency bills that come from shortcuts. Before any change touches your production environment, we test it in our own Microsoft 365 and Google Workspace lab environments.
No lock-in contracts:
You can cancel with 30 days’ notice and no penalties. We’d rather earn your business every month than hold you to a long-term agreement.
See Choosing an MSP for exactly what we commit to if you ever decide to move on.
Support on your schedule:
Based on client feedback, we’ve built these into how we work:
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Self-service scheduling: Book support time when it suits you, and request a specific technician if you’ve built a working relationship.
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Dedicated password reset channel: Simple requests are handled right away instead of waiting in the general queue.
Client Satisfaction
Every organization has different technology needs, risk tolerances, and priorities, so we built our PCS Method (Personalized Client Support) around learning yours. You work with a primary engineer who understands both your infrastructure and how your team actually works. They know your environment and your preferences, so you don’t have to re-explain your setup every time you call. Here’s how that shows up in our numbers:
Based on our ticketing data, 2025